The reason that I come to Toyota is because of the great service that Paul and Andy provide. I share that with anyone I know and I will continue to share about the wonderful professional service I am always given at Ballweg from Paul and Andy.
Alana
The service was excellent, and the staff very knowledgeable. I was in and out ahead of time allotted, which I love. And the total bill was exactly as expected. Finally, I really appreciate that you immediately sent me an Outlook calendar invite when I scheduled the appointment. This small touch helps a lot in planning my work days.
Ina
I showed up unannounced to have my headlight bulb replaced. They took my car and completed my repair before I could even finish my cookie! They were very accomodating and I was frankley surprised that they were able to get me on my way so quickly. Excellent service.
Ellen
It is always a joy coming to Toyota for my oil-changes etc. for our van. I always have a good laugh with Paul and the guys.
Shelley
Just a note of thanks for the great work done. I have been very satisfied with the care I have gotten since I became a Toyota owner a year ago! Every time that I have brought the car in for an oil change I have gotten an email making sure that I have been satisfied with the work. The 3 Subaru's that I leased and finally bought, all the times I had them in for repairs, NEVER did I get any forms to find out if I was satisfied with the work that was done. Anyhow, I am please to say that I will remain a loyal Toyota owner!
Thanks again for the friendly care and Service that your dealership provides.
Lois
I would like to personally thank both Bruce and Andy for going the extra mile to facilitate the maintenance on my 2009 Camry during the service performed yesterday. They are both truely professionals.
Kent
Thank you for the message and the quality of service when I brought our car into your repair shop. Andy was very helpful regarding the repair and I believe he has done a good job. I was totally satisfied with his work and I will surely bring our car back to the repair shop once we are ready to fix our car. Thanks again for the service.
Masanori
My experience was excellent. Andy was a life saver. I was in La Crosse on business for 2 days and was eager to start my trip home to kohler, wi when I heard a noise in my car. He diagnosed it and fixed it prompty. I was very distressed, being on the road, out of town and having car trouble. He went above and beyond and gave me a loaner car to get to my customer appointments. He also called the Lexus dealer for additional information AND registered all repair work throughToyota and Lexus which made it easy for me to call Lexus and ask for them to pay the bill.
Again, excellent customer service and a life saver as I was very distressed.
Thank you Andy and Ballweg Toyota!!
Joviann
The waiting area now is very very nice if you have to be around awhile.
Nancy
I was very impressed with the service I received and will definitely be bringing the car back!
I enjoyed visiting with the gentleman that drove me to my clinic appointment!!!
Thanks again for working me into your schedule.
Sandy
The detailing that you gave my 2002 Toyota Corolla was excellent and exceed my expectations. My nine year old car looks new again!
I would give you an EXCELLENT!
Thank you so much for your always excellent work.
Ann
As always, the service I received when I brought my van in for service was EXCELLENT!! I feel compelled to comment specifically on the outstanding service provided by Paul Apfel. He is always so pleasant and friendly. Also, while I was in the waiting room, I overheard 3 or 4 other employees go out of their way to help customers! It is obvious that the entire team at Ballweg’s is focused on providing great customer service. Thank you for another pleasant experience!!
Bridget
Your dealership Always meets or exceeds my expectations and my recent visit is no exception to the aforementioned.
Thanks.
Jerry
Great customer service. Greg always treats us very professionally and courteously
Glen
Your team did a good job. I appreciated the fact that I could drop the truck off on Sunday and pick it up after hours on Monday.
Mark
service was great, love the customer lounge area …. very welcoming, clean .. also had two separate staff members ask if I wanted the paper or if they could get me anythig …nice to see that some businesses haven't forgotten what customer SERVICE means!
Mike
Yes, once again superior service.
Thanks,
Charlie
Andy did a great job. He was informative about my vans needs and stressed the importance of transmission fluid flush and new tires, but was not pushy. He gave me the respect that I could make a decision on my own. I will definitely be back.
Thanks.
Chris
You guys have always done outstanding work for me.
Mike
Excellent as usual. I have come to enjoy the staff and consider them friends. In addition to my scheduled oil change I had them install a tonneau cover that I purchased at Ballweg. I love it and I was shown how to use the cover and yes we walked around the vehicle. All work was completed ahead of schedule.
Appears to me that everyone at Ballweg is wonderful to work with from scheduling to shuttle service to actual work performed.
Thanks.
Jeff
As usual, Andy was awesome. He provides great customer service and I am really glad that he is working when I bring my vehicle in for service.
I am always concerned about being taken advantage of because of coming in alone...(without a husband in tow)....and Andy explains my vehicle issues so that I understand what is needed now and what can wait until my finances allow.
Please continue to offer "up-front", great service...along with excellent customer service.
Jolene
My husband and I are new to the area and needed a routine service performed on our 4 runner. We were beyond please with how we were treated and how our vehicle was treated! Andy was very personable and knowledgable! We will definitely be coming back! Thanks for everything!
Calison
Thanks for the follow up
I’m very satisfied with all the work I have had done at Ballweg please keep up the great work!!
Louis
Yes, I would say the service was excellent, especially the man who'd arranged for my repair. I can't remember his name, don't think it was Andy. If it was, he did a great job. Seems like you all have "stepped up" your customer service since the last time I've had the occasion to bring my Prius in. All I had to do was drop it off, as it was already scheduled, parts ordered and such. Thank you.
Garry
We continue to be happy with the service we receive from Midwest Toyota. We are especially pleased about the inspection that uncovered the fact that the seal on the oil pan needed to be replaced. That happened as a result of the good work by the responsible mechanic. We will continue to use your service in the future and thanks for the good work.
Wayne and Alice
The service department is always very accomodating and helpful, happy to answer all of my questions.
Thank you.
Cammey
This afternoon I brought in my Prius for the first oil change at 5000 miles. I met Mr. Kou Yang, who had emailed me earlier that he would now be available to me. Since the salesman I had worked with when I bought the Prius in January, was no longer with the company. I want to tell you that Mr. Yang was very patient with answering my questions and showing me how to use several features of the car that had confused me. He was very pleasant and willing to help.
I appreciate your service and the comfortable waiting area I could use while waiting for my car. I came to your company at the recommendation of my friend, and will join her in recommending your dealership in the future.
Thank you
Cynthia
I am taking the time to respond, as your "guys" gave me very good service. I was especially impressed with Andy Heichel. Our 2009 Prius had a warning light come on which my wife thought was very serious, but it turned out to be the security system which ... she had never noticed before.
It meant a lot to me that you were able to take care of my concern (and change the oil!) the same morning that I called.
Thanks.
Donald
My experience was stellar. Paul Apfel was organized, thoughtful and deliver outstanding service. Even organized a loaner car. Martin Blanos did a great job carefully explaining the need for further repairs. Outstanding people to work with – very pleased with my car and the extra efforts of Paul and Martin.
Kyla
Everything was excellent and he did do a walk around! They even took care of the 2 clips in my engine cover so that I isn't hanging down. Thanks!
Lori
Great service! I especially enjoyed the helpfulness and enthusiasm of the new employee, Martin.
Thanks
Ellen
Everytime I bring my car in for service, you guys do an awesome job. I'm never sitting around for too long and the people working are always friendly. I'll always bring my car to you guys and my next car purchase will definitely be through Midwest Toyota.
Corey
Vicki was very pleased with the service and would naturally rate it excellent. We have not met the new owner but if the Ballweg family operates Midwest Toyota as well as Steve Low did I am sure we will be customers for many more years. I have owned and been driving Toyota's for the last 30 years and have done business at Midwest since 1995. I expect to get treated well on pricing when I want to trade or buy a new vehicle and after that I expect good service and I have received both at Midwest. I hope it continues on with the new owner. Thank you!
Kent
I had excellent service. And, it began last week when I brought my car in one morning when it has started making a noise. I think it was Martin who helped me then. After some discussion about what it might be and whether it was safe to drive short distances, I made an appointment for yesterday's service -- I was also ready for my 30,000. Within two hours of having dropped it off, I had a phone call with news about the noise, something less complicated than what I had anticipated. An hour later all work was done and the car was ready.
I moved here from Chicago in October and I have brought my car there several time. Each time I have appreciated the friendliness and thoroughness of the staff. Early on when I was getting a minor service I mentioned that in Chicago I had been told that I would soon need new brakes. Your tech looked at it and reported that I have about 50% of my brakes left. I knew then that I had found a trustworthy service center.
Yesterday was no exception.
My appreciation to Martin and whoever worked on my car.
Ann
We were very pleased with the service we received from Andy Heichel. He was very friendly and made us feel comfortable. The customer service we received from Andy and John (driver) were outstanding!!
Gloria and Ray
This was my first time to visit the service department. I was very impressed with the attention that I received and the service performed. Thank you for making this a very pleasant experience.
Jane
We have always received excellent service at Midwest Toyota. Andy and Paul at the service desk were very helpful and friendly. When we called that something was wrong with our Highlander, they got us in very quickly. Even though a part had to be ordered in, our Highlander was fixed and back to us in a timely fashion.
Kathy and Mitch
My Toyota Prius continues to be reliable. I appreciate your care & response to me as a not very frequent customer. Midwest Toyota gets high marks from me.
Fred
Paul Apfel always does a great job. That's why I always head for his station when I come into the shop. I appreciate his attention to detail.
Paul
Toby was awesome.
Damian
Midwest Toyota is accessible and professional.
Mary
Brian Sing gave us the best customer service I've ever had and my job is in the customer service industry so I feel I know a little bit about this. There was no high pressure sales he wanted us to be happy with our decision. Other sales people around town should look at Brian as a model for how to sell. Also thank you Katie Rose for the great attention to detail in our paperwork.
I have already recommended Ballweg Midwest and I'm currently looking for another vehicle for my daughter.
Terri
I just totally loved the way I was treated at the dealership. Mr. Sing was awesome! Mr. Sing went over everything with my husband and I, (he) wanted to make sure we both knew how to work all the accessories. It was fast and easy and I wasn't treated any differently because I was a women. This spring we are hoping to purchase another vehicle from this dealership. Because we loved the way we were greeted and treated at the dealership.
Carol
Since I had bought a Prius from Toby before, he was acquainted with my needs and did his best to serve me. They seemed to take personal interest in my situation.
This is the second car we have bought at this dealership. It has just changed hands, but if the new owner continues on like the last, everything should be just fine. I have had my other car maintained on a regular basis for 6 years, and have been very satisfied.
Florence
We have dealt with Brian Sing for many years and he has always been courteous and helpful. (The whole process was) quick and efficient. No pressure, no hassles.
Mark
Our salesperson did a great job and was very knowledgeable to the vehicle we purchased. He spent quality time with us and was very customer focused. He was willing to listen to what we felt was a fair price and was willing to negotiate. We really are enjoying our new Toyota Highlander. We feel it was a great purchase for us. Very smooth ride and nice size. Thank you!
Douglas
My salesman was great. No high pressure and was willing to help in any way.
Terry
The best experience in a new car purchase we have ever had. We are planning another purchase with this salesman/dealership in part because of the positive experience. We felt no pressure to buy items not needed. We were presented with several options and had time to discuss what we wanted and didn't want. Great job we'll be back.
Steven
The salesman did a great job! He was perceptive and knowledgeable and made the buying experience as stress free as purchasing a vehicle can be.
Mary
An excellent job overall. The Salesman made sure all my questions were answered. He worked with me to find what I wanted and was very patient. He did not pressure me, but he made sure I was able to test drive different vehicles so that I was aware of the options I had. It was a very good experience. I trusted him and knew that he was working with me to find what I wanted.
Karen
Just thought I'd update your files on this little car. The trip to Kansas City,MO was without incident. Even the 113 degree, and 71% dew points could not hurt the little guy. I drove between 62 and 70 mph from here to Altamont,MO (about 61 miles short of KC,MO) on the first tank of gas. I filled up 10.04 gallons with 411.6 miles on the odometer. Ya with the AC on, Automatic Trans, no cruise control and about 600 pounds of people and luggage. The best mileage I got was in Minnesota on the return trip, averaged 42.3 mpg. I kept the little guy between 62 and 67 mph. I think if you leave him at 55 to 58 mph, 45.0 mpg is possible. So, all total, 1172.4 miles on 28.592 gals, and the avg mpg for the trip was 41.0 on the button.
Cost of gas, 78.17 cents. Cost of repairs, zero dollars, Accident repairs, zero dollars, putting a 1200 miles in a weekend and still under 11000 miles on my 08 Yaris.....Priceless.
You guys were closed today at 3pm, some kind of party for being the best Toyota Dealer..well dah....Could of told you guys that years ago when I bought my Tonka truck from you. So I didn't get to show you the gas slips...Thanks again for going the distance when I bought my little guy. The best car I have every owned. You guys/ladies do deserve the honor, from service, parts, sales, body shop and everyone in the back ground, well even the boss.
There is one problem though, at this rate, you will be retired by the time I need a new 'yota. Of course, I could buy a new "Tonka" ...ok, good used one, maybe.... See ya one of these days, thinking about a full body polish for the little guy, soon.
Dave
I wasn't sure who to send this to but found your e-mail addresses on your website and thought the Owner and Customer Relations person were good bets!
I felt compelled to contact someone to commend Paul Apfel on his excellent customer service with me today at Midwest Toyota. I had pretty much decided to stop bringing my Toyota Camry to Midwest Toyota for servicing any longer. However, after dealing with Paul today, I have decided to continue to come to Midwest Toyota.
My husband and I purchased my 2005 Camry at Midwest Toyota about two years ago. We were told that brand new "70,000 mile" tires were just put on the car. Since purchase, we have had the car serviced every 5000 miles at your service center. In August, the service technician wrote that all 4 tires were "7s"; 5000 miles later in early October, they were marked as being "3s" (rear tires) and "4s" (front tires). At this October servicing, I was told that I should get new tires before winter and that you were having a tire sale in October (buy 3, get one free). I went home and discussed this with my husband. We found it rather puzzling how my tires went from "7s" to "3-4s" so quickly and why I needed new tires when these only had 40,000 miles on them!
I brought my car in today and Paul was the person that waited on me. I explained my question about my tires and he got a tire gauge and measured each tire/each tread and wrote all the readings down and explained to me how they arrive at the overall tread. He then discussed his findings on the tires, in my presence, with the Service Manager (I think that would have been Jason Walker) and it was determined that I really was not in need of new tires and that the tread that I had was what would be expected at approx 40,000 miles.
I am not sure what was going on in October: inconsistency of how one technician measures tread depth compared to another, the desire to sell tires, or something else? Anyway, my faith in your service department has been restored due to my interactions with Paul Apfel today and I think he should be commended!
Sincerely,
Andrea & Denny
Everything was "excellent". Very comfortable environment yet very courteous and friendly. People did what they said they would do. I really like that.
Thank everyone for me.
John
It is so nice to have someone that I can trust to take care of my vehicle and to keep me safe ! Always nice to visit with you!
Jo Ann
Paul and your staff of technicans did an Excellent Job. Thanks
Roy
Love my car and appreciate the good care you give it.
Karen
As usual Vicki and I would rate service from Midwest as excellent. My family and I have been doing business with Steve since 1995 and I have owned Toyota's for over 30 years. I am a very satisfied Toyota customer and am very satisfied with Midwest, that is why we made the most recent purchase. I have sent many people from this area to your dealership over the years and will continue to do so.
Kent & Vicki
I am always happy with my service there.
When I call last Saturday morning to schedule an appointment Andy was great for offering to squeeze me in that day. The schedule was full be he said he would work me in between customers. I greatly appreciate this. He also gave me information on the 30,000 mile service so it wouldn't be a shock next May when I have it done.
Thank you and we will see you again in another 5K miles. :)
Shawn
Thank you so much for your follow-up. I would rate my service as excellent. I have just moved here from Chicago and was relieved that there was a Toyota Dealership in La Crosse. But I was really pleased with the service I got. I called to make an appointment for an oil change, and I was told I could come in any time. My car was finished before the 45 minutes allotted. But best of all -- I told Paul that I had been told at the dealership in Chicago, where I bought the car and got it serviced, that the next time I came in, I would need new brakes. He had the tech check it out and reported that I have 50% of their use-life left to go!!! I'll be back for my next service.
Thanks again!
Ann
I just wanted to let you know what a gem you have in Paul! When I first started dealing with your service department I wasn't terribly impressed - the service was there, but I didn't feel like I was important as a customer. Then I found Paul - and now I feel more welcome and important every time I visit! I've even noticed that his attitude seems to reflect positively on all those around him...tell him to keep up the good work!
Thanks!
Lisa
We absolutely love dealing with Low's (Midwest Toyota). EVERYONE is friendly, helpful, and courteous. Thanks for all.
Jan & Mark
Paul did an excellent job. He even warmed up my lunch in the microwave so I could eat while I waited. He was very personal and polite. Like always, I am very pleased with the treatment and service we get with you guys!
Thanks!
Jess
I appreciate you following up with me. You guys were very helpful in fitting me in for an oil change. Unfortunately, I drove my car too long with low oil pressure - and it’s done-zo. Thank you to your technicians for being honest with me and sympathetic to the situation at hand. You guys did have excellent service!
Molly
The service I received from Paul Apfel and your courtesy driver Mr. Nesbitt was OUTSTANDING!! I brought my van in for a routine scheduled oil change and when I arrived I asked if the recalled spare tire could also be fixed (my tire has been in the back of my van for the past several months). Paul and the rest of your maintenance staff made it a priority to complete both my oil change and the recall repair in a very short time. Paul was very specific (and accurate) regarding how long it may take and Mr. Nesbitt was very punctual with both dropping me off and picking me up with the courtesy shuttle. Again the service I received was outstanding!!
Thank you very much!
Bridget
Your staff did an excellent job replacing the battery in my Prius on short notice . It is working great now and I appreciate the friendly and helpful staff and the cookies.
Mary
Everything was great as usual. Greg took great care of me and everything went smooth.
John
Everything was excellent, and Andy always does a professional and friendly job. We appreciate being able to work with Andy.
Robert
The guys in your service department are doing a great job. The guys at the front desks are always courteous, friendly and knowledgeable. I really appreciate the work that all of you do. I had a little problem a while back with a couple wheel covers that went missing after a service visit and expected a hassle to get them replaced, I was wrong, the guys at the front desk and in parts took care of me with efficient and friendly service. That means a lot to me. Keep up the good work. Please say Hi for me to that Brian guy in sales, I bought a couple vehicles from him and he’s been great to work with. Ask him if he’s been ice fishin lately and where?. Thanks again.
Mike
Service was excellent and the time was perfect. We were in and out in 45 min. for our oil change in time for our medical appointment.
Thanks,
Mary
Great Service! Greg always treats us very personally and professionally and went the extra mile in helping find someone to fix a chip in our windshield. That kind of service makes a very happy customer who will be back.
Glen
I was very happy with the service I received. I really appreciate the ride to the mall, made the wait much easier…
Thanks,
Lisa
Excellent as usual!! Thanks for the great service!
Deb